Shipping

All deliveries are made by Australia Post or Independent couriers. Please allow approximately 7-14 days within Australia and 21-30 days internationally from the date of shipment. Whilst the cost of shipping is free Australia wide, for international orders, the shipping fee of $40 (AUS) is added to your total cost.

You will receive tracking information by Australia Post / Independent Couriers once your order is dispatched. If you have any further queries please email carmenmazzarotta.artist@gmail.com with your order number and we will investigate.

If you are unavailable at the time of your delivery, or the package is over-size, Australia Post, Independent Courier or your local international postage service will leave a notification.

If you are within Australia, original canvas artwork comes stretched and ready to hang. International orders will be sent un-stretched, unframed and rolled in a tube. Fine Art Prints (depending on the best method of shipping) will arrive securely flat packed or rolled in a tube.

While we make every effort to get your order to you as soon as possible, the timeframe is in no way a promise or guarantee of delivery time.  If there are any unforeseen delays with your order Carmen Mazzarotta is not liable as we have no control once the artwork is with Australia Post or the shipping company.

Customs and Import Duty

For all countries except Australia, your order may be subject to import duties and taxes, which are levied once your package reaches your country. Carmen Mazzarotta does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For information regarding your country’s customs policy, please contact your local customs office.

Fine Art Prints handling timeframe

For Fine Art Prints, please allow 2-3 weeks for your print prior to being shipped as all artwork is printed to order. Prints are checked and carefully wrapped for safe shipping.

Prints on paper are either shipped flat in a rigid mailer or shipped rolled in mailing tube. Please note, all fine art prints are made, packaged and shipped directly from our printer.